Shipping & Returns
If your product was not purchased directly from our website at zak.com, we kindly suggest attempting to initiate a return or refund with the respective retailer.
Orders in the contiguous U.S.
- Free no hassle 30 day returns
- Free economy shipping on $39+ orders
- $3.99 flat rate shipping on orders below $39
Orders in Alaska or Hawaii
- Refunds may be available for damaged or defective product
- Shipping rates are calculated at checkout
International shipping is not available
Additional Policies
Customers are solely responsible for providing accurate shipping information during the checkout process. In the event that a customer submits an incorrect shipping address, we cannot guarantee the adjustment of the address prior to order fulfillment. If the shipping address cannot be modified, we will extend a one-time zak.com gift card equivalent to 60% of the total order value, up to a maximum of $50. This gift card can be utilized towards a new order on our platform. We encourage customers to review and verify their shipping details carefully to ensure a smooth and accurate delivery process.
In the unfortunate event that your order is lost or stolen during the shipping process, we are committed to providing a one-time replacement order. It is important to note that the replacement order must be shipped to the same address as the original order, and the one-time replacement is limited to a maximum value of $100. Unfortunately, we are unable to make exceptions for a second occurrence of a lost or stolen order.
In the event of accidental orders, we regret to inform you that we cannot guarantee cancellation prior to fulfillment. Once the order is delivered, we encourage customers to promptly contact our customer service team to initiate the return process.
For policy questions, please email customerservice@zak.com