zak designs
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Return Policy

Returning New Items

  • You may return any new merchandise within 30 days of your purchase date.
  • We will issue you a refund for the amount of the returned merchandise within the first 30 days of your purchase date.
  • Refunds will be made to the payment type used at purchase.
  • Returns will be processed within five (5) business days following receipt of the item to our warehouse.
  • You are responsible for return shipping unless the product was damaged prior to your receipt of the product.

Returning Damaged Items

  • Although we do our best to assure all of our items are in excellent condition when they leave our door, if you receive damaged merchandise or the wrong item, please contact us (using the form below) within 30 days of your purchase date.
  • Although optional, we request and appreciate your uploading a photo using the form below.
  • We will issue your choice of a refund or an exchange for the full amount of your order.
  • Refunds will be made to the payment type used at purchase.
  • Zak Designs will send a pre-paid call tag to expedite return in the case of broken items.

Concerns?

We know returning merchandise can be a headache, so we’ll try to make it as easy as possible. If you have any concerns about your purchase, please call us at 1-800-821-4864 or email us at customerservice@zak.com with any questions about the item(s) you intend to purchase.

Packaging your Return

  • You can login to your account to request a return, use the form below or simply call us at 1-800-821-4864
  • We will issue you a Return Authorization Number (RA#) so we can track the return shipment into our warehouse and apply your credit accordingly.
  • Once you have received a RA#, please write it prominently on the outside of the shipping box.
  • If we send you a call tag (a pre-paid return label), you will get a label to apply to your box that includes our address and the RMA number.
  • If available, use the original packaging and padding.

Where to Mail your Return

US Postal Service:
Zak Designs
Attn: Returns
PO Box 19188
Spokane WA
99219-9188

FedEx, UPS, etc.
Zak Designs
Attn: Returns
1603 S Garfield Road
Airway Heights WA
99001

Our Vision Statement:
Zak Designs is a family-oriented company with the vision to bring joy into the daily lives of people around the world by delivering innovative and FUNctional products that promote a healthy lifestyle for every member of the family.
Our Mission Statement:
At Zak Designs, we want to extend our tradition of raising the bar on what people expect from the products they use to eat and drink with every day. With the same entrepreneurial spirit our company was founded on, we will focus on creating high-quality, FUNctional and innovative products that surprise and delight with each bite and every sip.