Expédition & retours

Si votre produit n'a pas été acheté directement sur notre site Web zak.com, nous vous suggérons de tenter d'initier un retour ou un remboursement auprès du détaillant concerné.

Commandes dans les États-Unis contigus

  • Retours gratuits et sans tracas sous 30 jours
  • Expédition économique gratuite

Commandes en dehors des États-Unis contigus

  • Des remboursements peuvent être disponibles pour les produits endommagés ou défectueux
  • Les tarifs d'expédition sont calculés à la caisse

Démarrer un retour zak.com

Additional Policies

Customers are solely responsible for providing accurate shipping information during the checkout process. In the event that a customer submits an incorrect shipping address, we cannot guarantee the adjustment of the address prior to order fulfillment. If the shipping address cannot be modified, we will extend a one-time zak.com gift card equivalent to 60% of the total order value, up to a maximum of $50. This gift card can be utilized towards a new order on our platform. We encourage customers to review and verify their shipping details carefully to ensure a smooth and accurate delivery process.

In the unfortunate event that your order is lost or stolen during the shipping process, we are committed to providing a one-time replacement order. It is important to note that the replacement order must be shipped to the same address as the original order, and the one-time replacement is limited to a maximum value of $100. Unfortunately, we are unable to make exceptions for a second occurrence of a lost or stolen order.

In the event of accidental orders, we regret to inform you that we cannot guarantee cancellation prior to fulfillment. Once the order is delivered, we encourage customers to promptly contact our customer service team to initiate the return process.

For policy questions, please email customerservice@zak.com